Privacy policy

Homestar Financial Corporation Digital Privacy and Cookies Policy

 

Introduction and scope of policy

Homestar Financial Corporation takes our clients’ financial privacy very seriously. During the course of processing your application, we accumulate non-public personal financial information from you and from other sources about your income, your assets, and your credit history in order to allow a lender to make an informed decision about granting you credit. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

 

We collect nonpublic information about you from the following sources: (i) information we receive from you on applications or other forms; (ii) information about your transactions with us, our affiliates, or others; and (iii) information we receive from a consumer reporting agency.

We do not disclose any nonpublic information about our customers or former customers to any third party, except as permitted by law.

 

Scope of Policy

This Privacy Policy (the "Policy") applies to the collection, use and sharing of information that you provide to us through electronic channels such as internet, facsimile, email and/or through information you deliver to us personally or through mail delivered by the United State Postal Service. Our website may contain links to third party sites not controlled by Homestar Financial Corporation or covered by this Policy. We recommend you review the privacy policies of those companies.

 

Online Privacy Policy

At Homestar Financial Corporation, we want you to know that we are serious about our responsibility to keep your information confidential and secure. This notice explains how we protect, collect and share your information. Please read this carefully to understand what we do. Maintaining your privacy and safeguarding your confidentiality is of extreme importance to us.

Collecting your personal information allows us to assist you with your financial needs. Only our employees who need to have access to your information to perform their jobs are authorized to have access to your personal information.

 

Collection and Use of Your Personal Information

We only collect your personal information when you voluntarily submit a loan application to us. We may ask you to show your driver's license, provide your employment history, provide us your contact information or give us your wage statements. We may also need information concerning your assets, income, debts and obligations. To process your loan application, we also collect your personal information from others, such as consumer reporting agencies.

 

The types of information we collect and share depend on the product or service you have with us. This information can include the following:

  • Social Security number
  • Household income
  • Account balances
  • Payment history
  • Credit history
  • Credit scores
  • Contact information
  • Property value

 

We may also provide certain information to others when the law requires it, for example when the information is subpoenaed, to prevent fraud or to comply with a request from a government regulator or agency.

 

Homestar Financial Corporation does not sell its customer lists, customer information, or non-public information. When allowed by you and as permitted by law, there are instances when your personal information may be shared with third parties. These third parties that receive your information may not use this information for their own purposes and may not give to anyone else, unless it is to help close your loan. To process your transactions, maintain your account or report to credit bureaus we cannot limit this sharing. All financial companies need to share customer's personal information to run their everyday business.

 

Federal and state regulations require that we store completed loan applications and information for a certain period of time. We must comply with these regulations and cannot completely delete your information until the requisite amount of time has passed.

 

We do not sell, rent or lease your personal information to any other third parties. Cookies are small files that a site or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We do not use cookies to track your use of our site. We don't use this information to contact you in the future for any other reason. We do not offer advertising on our site and do not share any of your information with advertisers, marketers or any other third parties.

 

Agreement to policy

By using this site or any of Homestar Financial Corporation’s advertisements, pages, or links, you consent to this Policy, including your consent to our use and disclosure of information about you in the manner described in this Policy.

 

Opt-Out Options

We will only contact you to offer our products and services to you. We also can share your information for joint marketing with other financial companies.

 

When you are a new customer, we can begin sharing your information 60 days from the date we send this notice. When you are no longer a customer, we continue to share your information as described.

 

You can limit this sharing by contacting us at any time through the methods listed below.

If you would like to opt out of our marketing and communications, please send an email to customersupport@homestarfc.com.

 

Policy Changes

Homestar Financial Corporation reserves the right to amend this Policy. If we make updates to this Policy, we will update the Policy with the changes and revise the “date of most recent update” posted at the top of this Policy. Any updates to the Policy become effective when we post the updates on the Site. Your use of this website following the update to the Policy means that you accept the updated Policy.

 

Mobile Marketing

To ensure that consumer’s inquiries are handled promptly, courteously, and accurately, some of the phone calls between you and us or any of our affiliates, agents, assigns and service providers, may be monitored and recorded by us and any of our affiliates, agents, assigns and service providers, to enhance service to you. You consent to this monitoring and recording.

 

You expressly consent and agree that Homestar Financial Corporation and its affiliates, agents and service providers may use written, electronic or verbal means to contact you. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, emails and/or automatic telephone dialing systems. You agree that Homestar Financial Corporation and its affiliates, agents and service providers may use any email address or any telephone number you provide, now or in the future, including a number for a cellular phone or other wireless device, regardless of whether you incur charges as a result. You further agree that Homestar Financial Corporation may send e-mails to you at any e-mail address you provide us or use other electronic means of communication to the extent permitted by law. You have the right to opt-in or opt-out of this communication agreement at any time and by any reasonable means.

 

Consumers and borrowers may receive 4-8 messages a month regarding our financial products and services.

 

How to Opt-in: To opt-in or subscribe to our service, please visit https://www.homestarfc.com/sms-opt and enter your phone number, select Opt-In, and click Submit. You will receive the following opt-in text message: "Welcome to Homestar Financial Alerts. 4-8 msgs/mo. Reply Y to join. Msg&Data Rates May Apply. Text HELP for more information."

Once you reply Y to join, Homestar Financial Corporation will send you a confirmation text message stating the following: “Thanks for joining Homestar Financial Alerts. 4-8 msgs/mo. Reply HELP for help. Reply STOP to cancel. Msg&Data Rates May Apply."

How to Opt-out: To opt-out text STOP to 46279 from your mobile phone and we will unsubscribe you from our SMS text messaging service immediately. You will receive the following Opt-Out message: “You have opted out and will receive no further msgs from Homestar Financial Alerts. Reply HELP for more info or call 1-855-983-0138. Msg&Data Rates May Apply.”

 

For Support/Help, from your mobile phone, text HELP to 46279 or call toll-free 1-855-983-0138. You can also email us at customersupport@homestarfc.com for additional information. 

 

Contact Us

If you have any question and/or concerns concerning this Policy please contact us at 1-855-983-0138, through our website at www.homestarfc.com or at customersupport@homestarfc.com.